Frequently Asked Questions

Materials vary by product. Check the product description and specifications to confirm whether an item is human hair or synthetic.

Start with the look you want, the attachment method and how often you plan to wear it. Compare the length, texture, weight and contents listed for each product. Ask a qualified stylist about fitting tape-in or microlink extensions.

Review the selected shade, product photos and listed length before adding an item to your cart. Lighting and screen settings can affect how colours appear.

Check the product listing for the number of pieces, weight and length included. These details vary between sets and individual hairpieces.

Only use styling methods specifically allowed in the instructions for your item. Human hair and synthetic fibres can have different care requirements, so do not assume every extension can be heat-styled or dyed.

The fitting method depends on the attachment type. Follow the instructions for your specific item, and ask a qualified stylist if you are unsure about installation or removal. Check the attachment method before ordering.

Follow the care instructions for the material and attachment type of your item. Washing, styling and storage requirements can differ between products.

Bag materials vary between designs. Check the specifications for your chosen bag to see whether it is genuine leather or a synthetic material such as PU.

Compare the listed width, height and depth with a bag you already use. Consider the items you want to carry and the compartments shown in the product details. Product photos alone may not show the bag at its actual scale.

Check the stated laptop capacity and the compartment measurements, if provided. Compare them with your laptop’s full width, height and thickness, including any sleeve. Outer bag dimensions alone do not confirm laptop fit.

Strap length, adjustability and attachment details vary by design. Check the product description and photos for the bag you have selected.

Lighting, screen settings and the material’s finish can affect how a colour appears. Review the photos for your selected colour option before ordering.

Follow the care guidance for the bag’s specific material and finish. Do not assume a cleaner suitable for one leather or synthetic material is suitable for another.

Use the size chart and measurements on the specific product page rather than relying only on your usual size. Compare the listed bust, sleeve and garment measurements with a similar item you own, allowing for your preferred fit.

Check the garment length and fit details for your chosen size. Your height and preferred coverage will affect how the item sits. Where measurements are available, compare them with an abaya or kaftan that fits you well.

Fabric composition, lining and construction vary by item. Check the product specifications and description for the design you want.

Only items expressly listed as included form part of the purchase. Accessories shown in styling photos may be separate.

Fabric texture, lighting and screen settings can change how a colour looks. Two garments with the same colour name may not be an exact match. Review the photos and material details for each item when choosing a coordinated outfit.

Follow the care label supplied with your garment and any product-specific instructions. Washing and ironing requirements depend on the fabric, lining and embellishments.