Frequently Asked Questions (FAQs)
FAQs About Hair Extensions
1. What types of hair extensions do you offer?
- We offer a wide range of hair extensions including tape-in, clip-in, microlink, hair buns, wigs, bangs, hair tinsels, and feathered extensions.
2. How do I choose the right type of hair extension for my hair?
- We have comprehensive guides and articles for each category on our website to help you choose the perfect hair extension based on your hair type, desired look, and lifestyle.
3. Are your hair extensions made from real human hair?
- Yes, all our hair extensions are made from 100% real human hair, ensuring a natural look and feel.
4. Can I style and color my hair extensions?
- Absolutely! Our hair extensions can be styled, curled, straightened, and even colored to match your desired look. However, we always recommend consulting with a professional stylist for coloring to ensure the best results and to maintain the integrity of the hair.
5. How long do your hair extensions last?
- The lifespan of our hair extensions varies depending on the type and how well they are cared for. With proper maintenance and care, our extensions can last anywhere from several months to over a year.
6. How do I care for my hair extensions?
- We provide detailed care instructions for each type of hair extension on our website, including tips on washing, styling, and storing to help prolong the life of your extensions.
7. Do you offer installation services for hair extensions?
- While we do not offer installation services ourselves, we have many articles and videos on our blog that can help with the installation of clip-in hair extensions But for all other types of extensions we recommend find a reputable salon near you.
8. Can I return or exchange my hair extensions if they don't meet my expectations?
- At Fabulive, your satisfaction is important to us. However, due to strict hygiene standards and for the safety and comfort of all our customers, we are unable to accept returns or exchanges on hair extensions. This policy ensures that every customer receives products of guaranteed hygiene and quality. We encourage you to carefully review product descriptions and reach out to our friendly support team with any questions before making your purchase. We appreciate your understanding and cooperation in maintaining the highest standards of hygiene and customer care.
9. Are your hair extensions suitable for all hair textures?
- Our hair extensions are designed to blend seamlessly with a variety of hair textures, from straight to curly. We offer different textures and lengths to accommodate different hair types.
10. Do you offer customization options for hair extensions?
- Thank you for your interest in Fabulive! While we currently don't offer customized hair extensions, we provide a diverse selection of premium-quality extensions in various lengths, textures, and shades designed to suit a wide range of preferences. Our customer support team would be delighted to help you find the perfect match from our existing collection. We appreciate your understanding and look forward to assisting you!
11. Are your hair extensions easy to install/remove at home?
- Yes, many of our hair extension types, such as clip-ins, ponytail, messy bun rather all kinds of bun, fringes, are designed for easy at-home installation and removal. We provide step by step instructions on our blog to guide you through the process.
12. Can I swim, exercise, and sleep with your hair extensions?
- While our hair extensions are durable and versatile, we recommend avoiding excessive exposure to water, sweat, and friction during activities like swimming, exercising, and sleeping to prolong their lifespan.
13. Are your hair extensions suitable for special occasions like weddings or events?
- Absolutely! Fabulive hair extensions are perfect for adding instant volume, length, and effortless glamour to your hair—making them an ideal choice for special occasions. Whether you're going for an elegant up-do using our hair buns or a voluminous, flowing style with our premium extensions, we have a wide variety to match your desired look.
15. Can I consult with a hair extension specialist before making a purchase?
- Yes, we have a team of hair extension specialists available to answer any questions you may have and provide personalized recommendations based on your needs and preferences. You can reach out to us via email for assistance.
FAQs About Abayas, Hijab & Kaftan
What if I need to change my order?
- Once an order is placed, we’re unable to make changes to the items in your order. However, if you notice an error in your shipping address, please contact us immediately at sales@fabulive.com. We’ll do our best to update it before the order is processed, but please note that changes are not guaranteed.
If your order has already been processed, the shipping carrier may allow you to request a change directly before the package is out for delivery. We recommend reaching out to them as soon as possible for further assistance. We appreciate your understanding and are here to support you every step of the way
How do I cancel my order?
- If you need to cancel your order, please email us at sales@fabulive.com as quickly as possible. If your order has not yet been processed, we’ll do our best to accommodate the cancellation. Kindly include your order number and reason for cancellation in your message.
Please note that cancellations are only possible before dispatch, and we cannot guarantee changes once an order is placed. If your order has already shipped, you’re welcome to place a new order or initiate an exchange once your items are delivered. We appreciate your understanding and are here to assist you with any concerns!
Why is my discount code not working?
- Please note that our discount codes are for one-time use only, unless otherwise stated, and cannot be combined with other sales or promotions. The discount code used on that purchase cannot be reused. We appreciate your understanding and encourage you to keep an eye out for upcoming offers and promotions!
What happens if my package is not delivered due to an incorrect address?
- If your package is undeliverable due to an address error, it will be returned to our facility. Once we receive and process the returned package at our warehouse, you will receive an email confirmation and a refund will be issued.
You’re welcome to place a new order using the correct shipping address. We appreciate your understanding and are here to assist if you have any questions!
Do you offer free shipping and returns?
- We’re sorry, but due to strict hygiene standards and the risk of cross-contamination or skin-related concerns, we are unable to accept returns or exchanges on hijabs and clothing items. This policy ensures the safety and well-being of all our customers by guaranteeing that every item received is fresh, clean, and unworn. We truly appreciate your understanding and encourage you to reach out to our support team if you have any questions before placing your order—we’re here to help!
What if I received a damaged or defective product?
- Yes! We proudly offer a 100% money-back guarantee on all of our products. If your item isn’t absolutely perfect, we’ll gladly provide a full refund or a free replacement—whichever you prefer.
We’re committed to your satisfaction and stand behind the quality of everything we offer. To request a refund or replacement, simply email our Customer Care team anytime at sales@fabulive.com and we’ll be happy to assist you.
Do you offer a product quality guarantee even after I wear the item?
- At Fabulive, we want you to feel confident and satisfied with your purchase—but after use we can not make an exchange or return due to hygiene reasons. Our products are designed to last, and with proper care, they should serve you beautifully.
If your item happens to rip, tear, or break, we’re happy to offer a free replacement as part of our quality guarantee. Simply email our Customer Care team at sales@fabulive.com, and we’ll make it right. Your trust in our brand means the world to us!
Explain your price point?
- At Fabulive, we believe that purpose, quality, and sustainability can thrive alongside profitability. We are committed to offering premium products at fair prices, without ever compromising on our core values of ethical sourcing, craftsmanship, and social impact.
Every purchase you make supports a mission-driven small business dedicated to empowering women and redefining what conscious shopping looks like across fashion, beauty, and home décor.
Thank you for being part of the Fabulive journey—where style meets substance and every choice creates a ripple of positive change.
Why do colors sometimes appear differently across fabric types?
- Great question! At Fabulive, we take pride in offering a wide range of beautiful colors across our collections. However, it’s completely normal for the same color name to appear slightly different on various products. That’s because each fabric absorbs dye differently based on its unique characteristics—like texture, weight, fiber content, and weave.
Additionally, no two fabric production runs are exactly alike. Even subtle differences between batches can lead to minor shade variations, despite using the same dye formula. Our factories follow strict processes—carefully controlling dye ratios, fabric weight, and water temperature (kept consistent between 140–160°F)—to maintain the closest match possible across items.
These small differences are a natural part of working with diverse, high-quality textiles—and part of what makes each Fabulive piece uniquely yours.
Where is your product made?
- All of our products are thoughtfully designed in USA, with a strong focus on quality, functionality, and style. Final production is carried out by our trusted manufacturing partners located in various parts of the world—including China and Middle East, —depending on the specific garment or product.
Each facility is carefully selected to ensure ethical practices, skilled craftsmanship, and premium results. At Fabulive, we are committed to delivering excellence while maintaining transparency and global collaboration at every step of the process.
How do I wash/care for my item?
- At Fabulive, we’re committed to providing you with high-quality pieces designed to last for years to come. To keep your garments looking their best, we recommend always following the care instructions on the label located inside each item.
Proper care helps preserve the fabric, fit, and finish—ensuring your Fabulive pieces remain timeless staples in your wardrobe. If you ever need additional guidance, our team is just an email away!
I received a product with fabric quality and texture differences. What should I know?
- At Fabulive, we are dedicated to delivering consistent, high-quality products across our entire range. However, due to the different dyeing processes used for various colors, you may notice slight variations in texture between items.
These subtle differences are a natural part of the manufacturing process and do not impact the quality, durability, or integrity of the product. Rest assured, our commitment to craftsmanship and excellence remains unwavering—every item meets our strict standards before reaching you.
FAQs About Rugs & Carpets
How can I track my order?
- Once your order is placed, you’ll receive a shipping confirmation email within 24–48 hours. This email will include a tracking link so you can follow real-time updates and see exactly where your package is.
When should I expect to receive my order?
- We aim to ship all in-stock items within 48–72 hours of your purchase. You can view the estimated delivery date for your items in your cart before completing checkout. This date is calculated based on your zip code for accuracy. Once your order ships, you’ll receive a confirmation email with tracking details. Please note that while we strive to provide the most accurate delivery estimates, some shipment dates may shift slightly due to factors beyond our control.
How do I adjust my order?
- Once an order is placed, we cannot modify the items in it. However, if you'd like to add more items, simply place a new order. If you need to remove an item, please contact our Customer Support team at sales@fabulive.com as soon as possible.
We’ll do our best to cancel your order before it ships, allowing you to place a new one with the correct item.
How do I update my shipping address?
- We process orders quickly to ensure fast delivery, but we’ll do our best to accommodate any address change requests.
If you need to update your shipping details, please email us immediately at sales@fabulive.com. While we can’t guarantee changes once an order is in process or has been shipped, we’ll make every effort to assist you before it ships.
How Can I Cancel My Order?
- Due to our fast processing times, we cannot guarantee that your order can be canceled once it's been placed. However, we’ll do our best to help! Please email our Customer Support team at sales@fabulive.com as soon as possible with your cancellation request.
If we can’t cancel your order in time, don’t worry—you’ll still be able to initiate a return once your order has been delivered. You will be required to cover the cost of the return and the admin charge as well.
I have an issue with the product I received
- Quality is of the utmost importance to all of us here at Fabulive.com. If your item(s) arrive damaged or you receive the incorrect item(s), please contact our Customer Service team at sales@fabulive.com and provide your order number, name of the product, and images of what you received and we will get it sorted.
Do You Ship to APO/FPO or P.O. Boxes?
- Unfortunately, we are unable to ship to APO/FPO addresses or P.O. Boxes at this time, as our shipping partners do not deliver to these locations. We sincerely apologize for any inconvenience this may cause and recommend providing a physical residential or business address at checkout to ensure successful delivery.
Are Taxes and Duties Covered?
- Taxes and duties are not included in your order total and are the responsibility of the customer. Depending on your location, you may be required to pay applicable import fees upon delivery. Please check with your local customs office for details before placing your order.
What is the Cancellation & Return Policy for the Fabulive Rugs and Carpet Collection?
- Due to the made-to-order nature of our Rugs by Fabulive, all sales are final and non-returnable. Once your order is placed, production begins promptly, so we cannot guarantee a cancellation window. If you need to request a change or cancellation, please contact our Customer Service team immediately at sales@fabulive.com.
While we do not generally allow cancellations or returns, we may be able to assist in the following cases:
You accidentally ordered the wrong size and contacted us within 12 hours
You received the wrong item or size from what was ordered
Your rug arrived damaged, defective, or significantly different from the description
You experienced a duplicate charge or multiple unauthorized transactions
If your situation falls under one of these categories, we’ll do our very best to help resolve the issue.
FAQs Leather HandBags