Beyond the Logo: How to Turn Swag into Stories and Connection

In a world where digital impressions are fleeting and email inboxes overflow with marketing clutter, creative swag has reemerged as a powerful tool for brands looking to establish meaningful, lasting connections. Swag, short for “stuff we all get,” has evolved far beyond disposable pens and generic stress balls. Today’s most successful companies are using elevated, imaginative, and high-quality branded merchandise to shape perceptions, deepen engagement, and build brand loyalty. Whether you’re preparing for a trade show, launching a new product, onboarding employees, or thanking your top clients, the right swag speaks volumes about your values.

The rise of thoughtfully curated promotional items isn’t just a trend — it’s a strategic movement. This four-part article series explores how to reimagine swag through the lens of creativity, strategy, and human connection. We’ll dive into practical examples, material choices, branding consistency, design psychology, and budget planning. This first part lays the foundation by redefining swag’s purpose in the modern business ecosystem.

Why Swag Still Works in a Digital-First Age

Despite the rise of influencer marketing and paid media strategies, physical merchandise offers something irreplaceable: tactile permanence. While a sponsored post may fade into memory, a well-designed hoodie or tech gadget remains in daily use. Swag is both message and medium — a wearable, functional reminder of who your brand is and what it represents.

More importantly, swag offers emotional resonance. A creatively branded water bottle on a desk becomes part of the daily routine. A custom journal in a client’s hands during a meeting communicates thoughtfulness. These moments aren’t just passive — they’re experiential.

Moving from Generic to Genius

The success of swag lies in its uniqueness and relevance. Generic keychains are often ignored, but a sustainably crafted travel pouch or a wireless charging stand that aligns with user needs? That’s genius. The key is to align the item with your audience’s lifestyle and preferences.

Questions to consider when conceptualizing swag:

  • Does this item reflect our brand’s personality?

  • Will the recipient use it regularly?

  • Is it memorable without being kitschy?

  • Can it be produced sustainably?

  • Does it align with event-specific goals (e.g., recruiting, retention, loyalty)?

By filtering ideas through these questions, marketers can move beyond the checkbox approach to swag and craft something that enhances the brand experience.

Swag as a Multi-Purpose Investment

Effective swag isn’t just a giveaway — it’s a strategic asset. It can:

  • Reinforce internal culture by welcoming new hires

  • Act as a brand ambassador when worn in public

  • Serve as a conversation starter at trade shows

  • Encourage social sharing and user-generated content

Each of these applications delivers ROI far beyond the initial cost. But that ROI depends on creative execution and intentional design.

Key Elements of a Successful Swag Strategy

  1. Audience Research
    Know who you're designing for. Corporate executives will appreciate different merchandise than college students or field technicians.

  2. Quality Over Quantity
    Fewer, high-quality pieces generate better engagement and brand association than masses of low-end items.

  3. Clear Branding Without Over-branding
    Subtlety can often be more stylish and effective. Think of logo placement as storytelling, not advertising.

  4. Functionality First
    A stylish bag that tears easily will harm your brand. Ensure every item performs its intended task well.

  5. Ethical Sourcing and Sustainability
    More customers are choosing to support eco-conscious companies. Swag should reflect these values.

The Emotional Layer: Swag as Gratitude

When executed well, swag becomes more than marketing. It becomes gratitude in physical form. A thank-you box to top clients, a surprise pack for webinar attendees, or a welcome kit for remote employees communicates care and thoughtfulness in a way that emails and LinkedIn messages can’t.

Great swag says: we know you. We value you. We thought about what would delight and serve you — and then we made it.

A Foundation for Parts to Follow

In the next three parts of this series, we’ll explore how to execute your swag strategy in detail. We’ll break down materials and formats, share innovative ideas for different use cases, and explore how design choices can elevate or hinder your merchandise efforts. Whether you’re a small startup creating your first welcome kit or a large enterprise refining your B2B gifting strategy, the power of creative swag is undeniable.

What you give represents who you are. Make it memorable. Make it matter.

Material Matters — Choosing the Right Medium for Your Message

When it comes to creative swag, the materials you choose do more than shape a product — they shape perception. Material selection influences everything from functionality and sustainability to how your brand feels, literally and figuratively, in the hands of your audience. This is not just about sourcing. It’s about alignment — between purpose and product, between message and medium.

Why Material Choice Is a Brand Decision

The material of a swag item often determines its perceived value. A leather-bound notebook says something very different than a plastic pen. Stainless steel bottles communicate quality and durability; recycled cotton totes speak to environmental responsibility. Each choice you make reflects directly on your brand’s priorities, taste, and ethics.

In short: the materials tell your story before your logo ever does.

Swag Categories and Material Types

Let’s break down the most popular swag categories and the material considerations that elevate them:

1. Wearables

Wearable swag — from t-shirts to hats to socks — remains a top category. But quality varies widely.

Key considerations:

  • Cotton vs. blended fabric: Organic cotton is soft and sustainable, while poly-cotton blends offer durability and a better fit for athletic gear.

  • Stitching and cut: Details like double-stitched hems and retail-fit silhouettes elevate the experience.

  • Dyes and printing techniques: Water-based inks are more eco-friendly, while plastisol printing offers longevity and vibrancy.

Wearables succeed when they’re items your audience actually wants to wear, not just what you think they’ll tolerate. Think fashion-forward instead of branded billboard.

2. Tech Accessories

Useful, sleek, and always in demand, tech accessories can turn an ordinary swag experience into one of consistent daily interaction.

Material options include:

  • Aluminum or stainless steel for portable chargers and USB hubs

  • Silicone or vegan leather for cord organizers and phone wallets

  • Wood or bamboo for docking stations and stands

Functionality is everything here. If the device doesn’t work well, your brand becomes associated with frustration.

3. Stationery and Journals

Journals, planners, and notebooks offer tactile luxury and cognitive connection. They’re often used in client kits, onboarding boxes, or speaker gifts.

Material options:

  • Recycled paper or stone paper for a sustainable message

  • Linen, cork, or vegan leather covers for elevated branding

  • Brass or wire binding to enhance durability

Bonus points for debossed logos, custom inserts, or inspirational quotes to personalize the experience.

4. Drinkware

One of the most-used forms of swag, drinkware becomes a part of daily rituals.

Smart materials to consider:

  • Double-wall stainless steel for insulation and durability

  • Glass for a clean, minimalist look

  • Biodegradable plastics for eco-conscious events

Avoid single-use plastics. They not only diminish your sustainability claims but also your credibility.

5. Tote Bags and Travel Cases

These are powerful because they’re mobile brand ambassadors. Totes especially are a canvas for design.

Great material options:

  • Recycled cotton or jute for sustainable impact

  • Waxed canvas or vegan leather for style-conscious clients

  • Mesh or ripstop nylon for sporty or outdoor-themed events

Strong stitching and reinforced handles should be non-negotiables.

Sustainability as Standard, Not Luxury

The world of swag is undergoing a necessary transformation. Sustainability is no longer a bonus — it’s expected. That means brands must think beyond recycled logos and truly consider the lifecycle of their merchandise.

What sustainable swag means today:

  • Sourcing renewable or biodegradable materials

  • Minimizing or eliminating plastic in packaging

  • Partnering with vendors that offer carbon-neutral shipping

  • Using local production to reduce transport impact

Brands that embed these principles into their swag strategy signal alignment with the values of modern consumers.

Customization Techniques: Texture, Color, and Feel

A great swag item is more than useful — it’s sensual. It engages sight, touch, and even sound (like the click of a well-made pen or the crisp tear of a sticker sheet).

Customization methods include:

  • Debossing and embossing for journals and leather goods

  • Silk-screen and digital transfer for apparel

  • Laser etching for metal tech gear and tools

  • UV printing for sharp, full-color branding on smooth surfaces

It’s not just about logo placement. Consider full-wrap graphics, inner-lid messaging, and branded zippers or tags.

The Psychology of Touch and Texture

Neuroscience supports what good marketers already know: texture communicates trust. Soft-touch matte finishes, velvety suede pouches, or lightly grained cork can enhance perceived value without changing the core product.

These materials influence how users categorize your brand: warm or distant, cheap or premium, forgettable or iconic.

Balancing Innovation with Reliability

There’s a temptation to chase novelty in swag — light-up USB sticks, inflatable loungers, or 3D-printed keychains. While novelty can be fun, always ask:

  • Will this be used more than once?

  • Does this support our message?

  • Will this last long enough to matter?

Reliable materials and formats matter more than short-term excitement.

Cross-Category Combos: Curated Kits

One emerging trend is the use of curated swag kits that combine multiple materials and categories into a unified experience.

Example kits:

  • Onboarding box with a custom journal, branded pen, and a soft tee

  • Client kit with glass mug, plantable notecard, and cork coaster

  • Event kit with canvas tote, bamboo sunglasses, and sunscreen pouch

These kits show intention and elevate brand touchpoints from functional to delightful.

Questions to Ask Your Supplier or Manufacturer

Before placing a large swag order, ask:

  • Where are the materials sourced?

  • What customization options are available?

  • What is the shelf life or durability expectation?

  • How will this item be packaged and shipped?

  • Are there sustainable options for each element?

These questions ensure you’re not just buying products, but building experiences.

 Material as Metaphor

In a world increasingly obsessed with the intangible — likes, views, algorithms — material swag serves as a reminder that we are still creatures of touch. A textured cover, a weighted pen, a cold glass bottle in hand — these are portals back to presence. When brands pay attention to materials, they’re not just selecting fabrics or metals. They’re choosing metaphors. Strength. Warmth. Durability. Flexibility. The medium becomes the message. And when done right, that message isn’t shouted — it’s felt. It lingers in the fingertips long after the campaign ends, echoing not just what you do, but who you are.

Designing Delight — Making Swag That People Actually Want to Keep

The best swag doesn’t get thrown in a drawer, passed to someone else, or forgotten at the bottom of a bag. It’s used. Admired. Talked about. Shared. It lives on desks, gets packed into suitcases, and shows up in Instagram posts. In this part of our creative swag series, we explore the psychology and strategy behind designing branded merchandise that your audience not only wants to receive but genuinely wants to keep.

Memorability, utility, and aesthetic value are the trifecta. This chapter is your blueprint to create delight through intentional design.

Understanding the “Keepability” Factor

Keepability is the measure of how likely someone is to hold onto a swag item over time. The longer it stays in use, the longer your brand remains present. A water bottle that becomes part of someone’s gym bag or a hoodie that becomes their go-to weekend layer extends your branding lifespan exponentially.

To create keepable swag, focus on four factors:

  1. Usefulness

  2. Emotional appeal

  3. Aesthetic alignment

  4. Thoughtfulness in presentation

We’ll unpack each one to help you develop designs that are as purposeful as they are beautiful.

Usefulness: Design for Daily Life

Utility is king. The most beloved swag items are those that naturally integrate into daily routines. People don’t just appreciate usefulness — they depend on it.

High-utility swag examples:

  • Stainless steel tumblers that keep coffee hot for hours

  • Portable tech cases with organized cable pockets

  • Compact umbrellas for surprise rainstorms

  • Moleskine-style journals for meetings and lists

  • Reusable shopping totes that fold into keychains

To get this right, research your audience’s habits. Are they remote workers? Frequent travelers? Office-bound creatives? Their lifestyles should shape your design decisions.

Emotional Appeal: Make It Meaningful

Swag that taps into emotion becomes a keepsake. It might commemorate a shared experience, reflect a company value, or express appreciation. Emotional connection is what transforms a product into a memory.

Ways to design emotional appeal:

  • Include an inspiring quote that aligns with company values

  • Use inside-joke language or slogans from team culture

  • Celebrate milestones (a 10-year anniversary, a product launch, a client’s win)

  • Choose colors or motifs tied to meaningful locations or cultural references

Emotional swag becomes part of your brand story — and theirs.

Aesthetic Alignment: Make It Stylish

Good design is invisible. Great design makes people feel seen. When your swag is attractive, people proudly wear or display it.

What makes swag stylish?

  • Neutral color palettes with strategic accent colors

  • Minimalistic, modern layouts

  • Subtle branding — think embroidered initials over large logos

  • Typography that matches your brand’s visual language

  • Small embellishments: matte finishes, contrast stitching, zipper pulls

A well-designed hoodie or bag can become someone’s favorite item, worn because it looks good, not just because it was free.

Thoughtfulness in Presentation

Even the best swag can fall flat if it arrives carelessly. Packaging, unboxing experience, and delivery all influence perception.

Thoughtful presentation ideas:

  • Include a handwritten note (even if printed en masse)

  • Use branded tissue paper, ribbon, or stickers

  • Design custom boxes that make the moment feel like a gift

  • Include a story card explaining the design inspiration

When people feel considered, they feel connected. This is how brand loyalty is born.

Crafting a Multi-Sensory Experience

Swag isn’t just about how it looks. Think of it as a multi-sensory interaction:

  • Touch: Texture of fabric, weight of a pen, matte vs. gloss finish

  • Sound: A magnetic box closing, a zipper gliding smoothly

  • Smell: Scented packaging or natural materials like leather or cedar

  • Sight: Color palettes that soothe or energize

A multi-sensory approach increases emotional imprint and makes your swag more memorable.

Tiers of Swag for Different Levels of Engagement

Not all swag is created equal — and it shouldn’t be. High-value clients, top-tier employees, and event VIPs may warrant more elaborate pieces than a large giveaway run. Create tiers that align value with the recipient’s importance.

Suggested swag tiers:

  • Tier 1: Everyday Touchpoints – Stickers, pens, masks, phone wallets

  • Tier 2: Brand Champions – Totes, tech organizers, insulated bottles

  • Tier 3: VIP Clients or Partners – Leather journals, weighted blankets, premium headphones

  • Tier 4: Ultra-Exclusive – Custom artwork, local artisan collabs, luxury gift sets

Each tier should still feel thoughtful — the goal is to scale attention, not just product cost.

Customization That Feels Personal

People value exclusivity. When an item feels uniquely theirs, they’re more likely to cherish it.

Ideas for personalizing swag:

  • Monograms or name embroideries

  • Custom artwork inspired by the recipient’s role or location

  • Survey-driven kits (ask what colors or items they prefer)

  • QR codes leading to personal video messages

Make people feel seen, not marketed to.

Examples of Highly “Keepable” Swag Campaigns

1. Employee Milestone Boxes
A startup celebrated its first 100 hires with individualized gift boxes: custom hoodies in employee-chosen colors, thank-you notes from managers, and enamel pins denoting year joined. Most employees posted about the gift and still wore their hoodies months later.

2. Virtual Conference Swag Bags
A tech company hosting a global virtual summit mailed attendees sleek desk organizers, embossed notebooks, and tea samplers — all inside a collapsible storage box they could reuse at home. It led to a 25 percent increase in webinar attendance and social media engagement.

3. Boutique Client Retention Gifts
A boutique PR firm sent its top clients end-of-year care packages featuring a ceramic mug designed by a local artist, a leather-bound planner with initials, and a playlist QR code. Many clients renewed contracts — citing the thoughtfulness of the gesture.

Testing for Resonance

Before rolling out a large swag program, test designs with a small group. Use surveys or pilot mailings to evaluate:

  • How long people keep or use the item

  • Whether they share it publicly (photos, mentions)

  • Emotional responses (gratitude, surprise, delight)

Use data to improve — but listen to the feelings behind the feedback.

Swag as Cultural Footprint

Swag is not merely a marketing tool — it’s cultural architecture. It shapes the unspoken language between brand and audience. Every zipper pull, every stitched detail, every chosen material becomes a small act of meaning-making. A gift doesn’t just say thank you. It says, this is who we are — and we thought of you. It creates a shared aesthetic, a wearable tribe, a daily totem. When done well, swag doesn’t fade into the background. It becomes a part of how people move through their world. It reminds them they are part of something bigger — and that something is built with care. In the end, what people keep says as much about them as it does 

From Gifting to Connection — Measuring Impact and Creating Loyalty Through Swag

Swag is no longer just a transactional gesture. It is a deliberate bridge between brand and audience — a bridge built on experience, resonance, and ongoing dialogue. In this final part of our series, we move from design and production into distribution, follow-up, impact measurement, and long-term connection. Swag’s full value lies not only in what is given, but in what it returns over time.

This isn’t about gifting for the sake of generosity. It’s about embedding meaning in every interaction and translating that into brand affinity, client loyalty, and cultural relevance.

The Lifecycle of a Swag Campaign

To maximize the return on your swag investment, think in terms of lifecycle stages:

  1. Planning and Audience Definition

  2. Design and Production

  3. Delivery and Unboxing

  4. Engagement and Feedback

  5. Measurement and Refinement

Each stage plays a critical role in delivering lasting value and shaping how your brand is remembered.

Stage 1: Define Success and Know Your Audience

What does success look like for your swag initiative? Before designing a single item, outline clear objectives:

  • Increase brand visibility

  • Deepen client retention

  • Enhance employee morale

  • Drive event attendance

  • Generate social shares

Then build personas. Are you reaching new leads at a trade show? Re-engaging dormant customers? Rewarding top-tier clients? Segmenting your recipients helps define tone, item quality, and personalization.

Stage 2: Production with Purpose

At this point, you’ve defined your goals and audience. Now your choices — from vendors to materials to messaging — must align with those intentions.

Production questions to address:

  • Will you need regional fulfillment or global shipping?

  • Is eco-packaging a priority?

  • Are there holiday deadlines or event constraints?

  • Can you add personalization at scale?

This is where operational agility meets creativity.

Stage 3: Delivering a Moment, Not a Product

The arrival of swag is an opportunity to create a brand-defining experience. Treat delivery as a campaign of its own.

Make the moment memorable by:

  • Using distinctive packaging or unboxing designs

  • Including a note that connects purpose with gratitude

  • Adding QR codes to landing pages, welcome videos, or thank-you messages

  • Scheduling swag drops with life-cycle milestones (anniversaries, launches, wins)

Every detail becomes a thread in your narrative.

Stage 4: Spark Engagement

Swag isn’t a one-way communication. It’s a prompt for dialogue. Encourage recipients to respond, share, and interact.

Engagement strategies:

  • Ask recipients to share their swag stories on social media with a branded hashtag

  • Include a link to a microsite with bonus content or a behind-the-scenes design story

  • Incentivize unboxing videos with giveaways or featured reposts

  • Invite feedback through a quick survey

Connection requires participation — so build mechanisms for reciprocity.

Stage 5: Measure Impact

To understand swag’s true value, go beyond vanity metrics like impressions and start tracking behavior and sentiment.

Swag success indicators:

  • Email open and reply rates post-receipt

  • Brand mentions or hashtag usage

  • Repeat orders from the same customers

  • Upsells or new product adoption

  • Employee retention or satisfaction if used internally

Set up UTM codes, QR tracking, or CRM flags tied to swag campaigns to evaluate ROI holistically.

Integrating Swag into Long-Term Loyalty Programs

Swag works best when it’s not a one-off. Design it as part of a larger ecosystem of care and recognition.

Examples of integration:

  • Quarterly themed swag drops tied to brand campaigns

  • Anniversary gifts for long-term clients

  • Onboarding kits with follow-up care packages at 3- and 6-month marks

  • “Surprise and delight” mailings for top-performing salespeople or referrers

This creates rhythm, anticipation, and a sense of belonging.

The Role of Swag in B2B and Enterprise Strategy

For B2B companies, especially those with longer sales cycles or high-stakes partnerships, swag plays a unique role:

  • It keeps your brand physically present during months of decision-making

  • It gives sales reps a reason to check in with value

  • It builds emotional reciprocity after demos or pitches

  • It shows appreciation for cross-functional collaboration and referrals

Make sure swag is built into your ABM (account-based marketing) and CX (customer experience) plans.

Building Equity Through Swag

There’s a deeper opportunity in creative swag: building brand equity. The longer a swag item stays in use — the more it becomes a symbol of your values.

Examples:

  • A sustainably made hoodie becomes shorthand for your environmental priorities

  • A well-designed pen or leather folder reflects your commitment to excellence

  • A notebook filled with internal affirmations becomes part of team culture

Swag shouldn’t just speak your brand. It should become it.

Avoiding Common Pitfalls

Even with the best intentions, swag can go sideways if poorly planned. Here’s how to avoid common missteps:

1. Overbranding
Subtle logos, creative illustrations, or tone-on-tone debossing often perform better than oversized logos.

2. Underbudgeting for Fulfillment
Delivery, customs, and assembly can double your costs. Plan early and thoroughly.

3. Skipping Post-Campaign Follow-Up
A beautiful gift with no follow-up or integration into your CRM wastes the moment. Make swag part of a larger touchpoint sequence.

4. Forgetting Accessibility
Make sure swag is inclusive. Consider sizes for wearables, dietary restrictions for consumables, and universal usability for tech items.

Future Trends in Swag Strategy

The swag industry is changing rapidly — and savvy brands are leaning into emerging trends:

  • Digital-physical hybrids: AR packaging, QR codes, or NFC tags connecting to digital assets

  • Hyper-personalization: On-demand printing, AI-driven selection based on profiles

  • Eco and social impact: Giving-based swag (e.g., for every item sent, a donation is made)

  • Work-from-anywhere alignment: Swag designed for hybrid life: laptop risers, noise-canceling gear, desk plants

Stay agile and future-proof your swag with regular innovation audits.

 Gifting as Ritual and Identity

In every culture, gifting carries weight. It is a ritual that expresses gratitude, defines belonging, and encodes identity. Corporate swag, when stripped of its meaning, is merely merchandise. But infused with intention, it becomes modern ritual. It says, we see you. We honor this moment. We remember who we are — and who we are to each other. As brands, when we choose to give, we choose to speak. Not just in logos or taglines, but in textures, messages, and the timing of our generosity. The box may be recycled. The hoodie may fade. But the emotion, the recognition, the identity built through these gifts — that stays. That is the true metric of great swag: not how long it lasts, but how deeply it lands.

Swag That Tells a Story, Builds Connection, and Leaves a Legacy

From defining creative swag to material intelligence, from design psychology to measurable impact, this four-part series has explored how to transform branded merchandise from passive promotion to active presence. Swag is no longer a giveaway. It’s a gesture, a message, a mirror. When chosen with care and delivered with clarity, it becomes not just a thing — but a moment.

So design thoughtfully. Gift strategically. Measure meaningfully.And above all, connect.Because when swag is done right, it doesn’t just elevate your brand. It becomes part of someone’s life story.


Conclusion: Swag as Strategy, Story, and Human Connection

The journey through the evolving world of creative swag is not simply about branded items or marketing tactics. It is about exploring what happens when utility, identity, and emotion converge. In this four-part exploration, we’ve moved from understanding the purpose of swag to defining the materials, crafting memorable designs, and ultimately measuring impact. What emerges is not just a blueprint for successful campaigns — it’s a reminder that great swag is a human experience.

At its core, swag is a symbol. It represents how a brand sees its audience and how it hopes to be remembered. When companies give a carefully curated item, they aren’t just handing out merchandise. They are offering connection. They are saying, “We understand who you are, and we’ve created something to honor that.”

Brands that embrace this philosophy shift their marketing from transactional to relational. They start creating experiences that live on beyond the initial moment. A client receives a leather-bound notebook that becomes their daily companion. An employee opens a milestone box and feels seen. A webinar participant receives a surprise package and shares it online with joy. These aren’t isolated events — they’re emotional brand imprints.

And let’s not forget the powerful role swag plays internally. Swag helps unify distributed teams, boost morale, and mark transitions with grace. A new hire kit isn’t just practical — it’s ceremonial. It welcomes someone into a culture and helps them carry that culture with them, wherever they work.

The brands that win are the ones that listen deeply before designing, who invest in quality over quantity, and who make every interaction count. They respect the lifecycle of swag — not as a one-time novelty but as a continuum of care. They understand that how something is delivered matters just as much as what is inside the box.

There is also a growing expectation for swag to reflect greater values. Environmental responsibility. Artisan craftsmanship. Ethical sourcing. These aren’t optional extras — they are new standards. Consumers are paying attention to what materials are used, how items are packaged, and whether the gift aligns with their values. Smart brands use swag not just to promote, but to take a stand.

In the age of digital everything, swag remains refreshingly physical. It brings us back to texture, weight, and presence. It slows the scroll and opens the senses. When someone wears your hoodie, uses your mug, or lights the candle you sent them, they’re not just remembering your name. They’re experiencing your care.

Ultimately, swag is an invitation. It says, “Let’s stay connected.” And that connection, when honored and nurtured, leads to loyalty that no click-through rate can measure.

So here’s what matters most:

  • Choose with empathy.

  • Design with beauty.

  • Deliver with purpose.

  • Measure with meaning.

  • Evolve with integrity.

In doing so, you don’t just send gifts. You send belonging. You send joy. You send legacy.

And that is the power of creative swag — to move from transaction to transformation, from moment to memory, from product to presence.

Give wisely. Brand boldly. And let your swag speak not just for your business, but for the values and vision that guide it.

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