Your Fabulive account
Account recovery
Access your orders and account details with a secure code sent to your email. Follow the steps below to sign in or regain access.
A code in your inbox. No password to remember.
Get back in, in three steps
-
Use your order email
Enter the same email address you used at checkout to find your existing orders.
-
Check your inbox
Look for your six-digit sign-in code. Check your spam or junk folder too.
-
Enter your code
Return to the sign-in screen and enter the code to access your account.
Trouble signing in?
I haven’t received a code, or my code has expired
Check that your email address is spelled correctly, then check your inbox, spam and junk folders. Allow a few minutes for the message to arrive.
If the message still hasn’t arrived or the code has expired, request a new code on the sign-in screen. Use the most recent code you receive.
I’m signed in, but I can’t see my orders
Check the email address on your order confirmation. If it differs from the address you signed in with, sign out and use the email from that order. A different email can open a separate account.
I no longer have access to my email address
First, use your email provider’s account-recovery process to regain access to your inbox. Once you can receive emails again, request a new Fabulive sign-in code.
If you cannot recover your email, request account assistance at sales@fabulive.com. Include your order number, if available. We may need to verify ownership before helping with account details.
Keep your sign-in code private. Never send passwords, verification codes or payment-card details by email.